Privacy Policy

1. Introduction

Careloop respects the privacy of its users and is committed to protecting personal data collected during use of the service.

2. Data Controller

The Data Controller is Lorenzo Montanari – info@careloopai.com based in Italy.

3. Data Collected

• Identifying data: name, email (provided via form or chatbot)
• Technical data: IP address, browser type, language, device
• Usage data: interactions with the site, chatbot and forms
• Voluntary data: messages sent via contact forms or chat

4. Purposes of Processing

Responding to user inquiries and messages; providing and improving the chatbot service; creating support tickets; sending service-related or informative emails; anonymous behavioral analysis to enhance the platform.

5. Legal Basis

Processing is based on: consent; contractual obligation; legitimate interest.

6. Data Retention

Data is retained for as long as necessary and no more than 24 months for analytics and contact. Upon user request, data can be deleted earlier.

7. Data Sharing

Data may be shared with: technical providers (e.g. hosting, CRM, EmailJS, Zapier); authorized collaborators; public authorities only where legally required.

8. User Rights

Under the GDPR, users may access, correct, delete, withdraw consent, object to processing, and file a complaint with the relevant Data Protection Authority.

9. Cookies

This site uses technical and analytics cookies to enhance navigation. For full details, see our Cookie Policy.

10. Changes to This Policy

This Privacy Policy may be updated at any time. Users will be notified on the website or by email in case of significant changes.

11. Contact

For any request or question: info@careloopai.com